Terms & Conditions

1. Introduction and Acceptance

Welcome to tv99, Bangladesh's trusted online gaming platform. These Terms & Conditions govern your access to and use of all services offered on tv99.ws, including live casino games, cricket betting, slots, crash games, and any other features made available now or in the future.

These terms constitute a legal agreement between you (the user) and tv99. If you do not agree with any part of these terms, you must discontinue use of the platform immediately. Your continued access following any update to these terms signifies your acceptance of the changes.

tv99 is an adults-only platform. By accessing our services, you confirm that you are at least 21 years of age. We reserve the right to request proof of age and identity at any time and to suspend accounts where age verification cannot be satisfactorily completed.

2. Account Registration & Eligibility

To use the full range of services on tv99, you must register a personal account. During registration, you are required to provide accurate, current, and complete information. The following eligibility conditions must all be met:

• You must be at least 21 years of age at the time of registration.
• You must register only one account. Multiple accounts per individual are strictly prohibited.
• You must not be a resident of any jurisdiction where online gambling is illegal.
• You must provide a valid, unique email address and mobile number that you personally own.
• You must not be acting on behalf of another person or registering as a representative of a legal entity.

tv99 reserves the right to decline any registration application or to close an existing account if these eligibility requirements are not met or if false information has been provided.

3. Deposits, Withdrawals & Payment Methods

tv99 supports a range of payment methods commonly used by players across Bangladesh, making it easy to fund your account and access your winnings quickly and securely.

Deposit Policy

Deposits are processed instantly in most cases. Accepted channels include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported local banking partners. All deposits must originate from an account registered in your own name. tv99 does not accept third-party deposits. The minimum deposit amount is ৳200. There is no processing fee applied by tv99 on standard deposits, though your payment provider may apply their own transaction charges.

Withdrawal Policy

Withdrawal requests are reviewed and typically processed within 24 hours of submission, subject to verification checks. The minimum withdrawal amount is ৳500. Withdrawals will only be made to an account or mobile wallet registered in the same name as the tv99 account. Funds that were deposited using bonus-linked promotions must satisfy the applicable wagering requirement before they become eligible for withdrawal.

4. Bonuses, Promotions & Wagering Requirements

tv99 regularly offers promotional bonuses to both new and existing players. All bonuses are subject to specific terms and the wagering requirements outlined at the time of each individual promotion. The following general bonus rules apply across all offers:

• Welcome bonuses are available to first-time depositing members only. One welcome bonus per household, IP address, and device.
• Bonus funds must meet the stated rollover before any withdrawal can be made from the associated balance.
• tv99 reserves the right to withdraw, modify, or cancel any bonus or promotion without prior notice if abuse, exploitation, or technical error is detected.
• Free spins issued as part of a promotion are subject to the maximum win cap and wagering requirements specified in the individual offer details.

Players who are found to be abusing bonus terms — including, but not limited to, creating multiple accounts, exploiting low-risk bets to clear wagering requirements, or using VPNs to circumvent regional restrictions — will have their bonuses voided and accounts reviewed.

5. Responsible Gaming & Player Protection

tv99 is committed to promoting responsible gaming practices. We believe that gaming should be an enjoyable leisure activity, and we actively encourage all players to set personal limits to keep their gaming within safe boundaries.

• Deposit limits can be set on a daily, weekly, or monthly basis via your account settings.
• Self-exclusion options are available for any player who wishes to temporarily or permanently suspend their account.
• Reality check notifications can be enabled to remind you of the time you have spent on the platform during a session.
• Contact our support team at [email protected] if you feel that your gambling habits require professional assistance.

tv99 cooperates with responsible gaming initiatives and does not market to vulnerable persons, underage individuals, or anyone who has requested self-exclusion. For more information, please visit our dedicated Responsible Gaming page.

6. Prohibited Conduct & Enforcement

To maintain a fair and secure environment for all users, tv99 enforces a strict code of conduct. The following behaviours are explicitly prohibited on the platform:

Cheating and Fraud

Using any software, algorithm, script, or system designed to give an unfair advantage in any game or betting market is strictly forbidden. This includes the use of bots, auto-clickers, and any form of exploit. Coordinating with other players to manipulate game outcomes (collusion) is equally prohibited. tv99 employs advanced fraud detection technology and all suspicious activity is logged, investigated, and reported as required.

Money Laundering

tv99 operates in full compliance with applicable anti-money laundering (AML) standards. The platform must not be used as a means to transfer, conceal, or legitimise any funds derived from illegal activities. Any account suspected of facilitating money laundering will be frozen immediately, and all relevant information will be disclosed to appropriate authorities as required by law.

7. Intellectual Property

All content on tv99.ws — including but not limited to text, graphics, logos, button icons, images, audio clips, software, and the compilation of all such content — is the exclusive property of tv99 or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the tv99 platform without the express written permission of tv99. Unauthorised use of any material found on this site may violate copyright, trademark, and other applicable laws.

8. Limitation of Liability

To the fullest extent permitted by applicable law, tv99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to or use of the platform. This includes, but is not limited to:

• Loss of data, profits, goodwill, or other intangible losses resulting from platform downtime or technical errors.
• Unauthorised access to or alteration of your transmissions or data by third parties.
• Any interruption, suspension, or termination of service, whether deliberate or arising from circumstances beyond our control.

9. Privacy Policy

The use of your personal data by tv99 is governed by our Privacy Policy, which forms part of these Terms & Conditions by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with applicable data protection principles.

By creating an account with tv99, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and processing of your personal data as described therein. You may request access to, correction of, or deletion of your personal data by contacting us at [email protected].

10. Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of online gaming law. tv99 is committed to resolving any dispute, complaint, or claim raised by players in a fair, transparent, and timely manner.

If you have a grievance, we encourage you to contact our support team in the first instance at [email protected]. We aim to acknowledge all complaints within 24 hours and resolve them within 10 business days. Where a resolution cannot be reached through direct communication, the matter may be referred to an appropriate independent adjudication process.

11. Amendments to These Terms

tv99 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time and at our sole discretion. Changes will be effective immediately upon posting to the website. We may, but are not obligated to, notify registered users of material changes via email or an in-platform notification.

Your Responsibility to Review

It is your responsibility to check these Terms & Conditions periodically for any updates. The date of the most recent revision is displayed at the top of this page. If you continue to use tv99 following the posting of changes, that use constitutes your acceptance of the revised terms. If you do not agree to the updated terms, you must stop using the platform and may request account closure by contacting [email protected].

12. Contact & Support

If you have any questions, concerns, or require clarification regarding any aspect of these Terms & Conditions, our dedicated customer support team is available to assist you. You can reach us at any time by emailing [email protected]. Our support staff respond in English and aim to reply within one business day.

For urgent account-related matters such as suspected unauthorised access or fraudulent activity on your account, please contact us immediately. tv99 takes the security and safety of all player accounts seriously and will act swiftly to investigate and resolve any reported security incident.