tv99 Privacy Policy

1. Introduction

tv99 is committed to protecting the privacy and security of all users on our platform. This Privacy Policy outlines in plain terms how we handle your personal information — what we collect, why we collect it, how it is used, and the rights you have over that data. We encourage you to read this document carefully before using our services.

By registering an account, accessing games, or making transactions on tv99, you consent to the data practices described herein. If at any point you do not agree with our privacy practices, you are advised to discontinue use of the platform and contact our support team to request account closure.

2. Information We Collect

We collect personal information only when it is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of information we collect include:

Account Registration Data

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and phone number (for account communication and verification)
• Residential address in Bangladesh (for KYC and compliance purposes)
• Username and account credentials (password is stored in encrypted form only)

Transaction and Payment Data

• Deposit and withdrawal records including amounts, dates, and payment method used (e.g., bKash, Nagad, Rocket, Upay)
• Transaction IDs and reference numbers for dispute resolution and audit purposes
• Betting history, game session data, and wagering activity within the platform

Technical and Device Data

• IP address and approximate geographic location (city or region level)
• Device type, operating system, browser version, and screen resolution
• Session timestamps, page views, and navigation paths within tv99

3. How We Use Your Information

The personal data we collect is used strictly for legitimate operational and compliance purposes. We do not engage in data trading or sell user profiles to external parties. Specifically, your data is used to:

• Verify your identity, confirm your age (21+), and complete KYC procedures required for responsible gaming compliance
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Provide customer support and respond to queries, complaints, or account-related requests in a timely manner
• Detect and prevent fraudulent activity, money laundering, underage gambling, and other security threats
• Improve and personalise your experience on tv99, including recommending games and promotions relevant to your activity
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements

We process your data only where we have a lawful basis to do so, including performance of a contract (your account agreement), legal obligation, and our legitimate interest in operating a safe and compliant platform.

4. Sharing Your Information

tv99 does not sell, rent, or trade your personal data. However, we may need to share certain information with trusted third parties under strictly limited circumstances:

Payment Processors

To complete financial transactions, we share the minimum necessary payment data with licensed payment service providers such as bKash, Nagad, Rocket, and Upay. These partners are bound by their own data protection agreements and are prohibited from using your information for any other purpose.

Technology & Service Providers

We may engage vetted technical service providers (such as cloud hosting, fraud detection, and analytics vendors) who process data on our behalf. These providers operate under strict data processing agreements and are not permitted to use your data independently.

Legal and Regulatory Authorities

We may disclose personal information to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or to protect the rights, property, or safety of tv99, our users, or the public.

5. Payment and Financial Data

All financial transactions on tv99, including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, are handled through encrypted, secure payment channels. tv99 does not store your full card numbers, mobile banking PINs, or net banking passwords on our servers.

We retain financial transaction records for audit and compliance purposes. The types of financial data we store include:

• Transaction amounts in Bangladeshi Taka (৳) with timestamps and unique reference IDs
• Payment method type (e.g., bKash, Nagad) and partial account identifiers (masked for security)
• Bonus credits applied, wagering requirement status, and promotional redemption records

6. Cookies and Tracking Technologies

tv99 uses cookies and similar tracking technologies to operate the platform efficiently and to improve your user experience. Cookies are small text files stored on your device. They do not contain personally identifiable information on their own, but can be associated with your account data when you are logged in.

Types of Cookies We Use

• Essential Cookies — required for the platform to function correctly (login sessions, security tokens, cart state)
• Performance Cookies — anonymised data about page load speed, error rates, and navigation flow to help us optimise the platform
• Preference Cookies — store your language, display settings, and other personalisation choices

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of tv99 and your ability to use specific features of the platform.

7. Data Security

tv99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or alteration. Our security infrastructure includes SSL/TLS encryption for all data in transit, access controls restricting internal data access on a need-to-know basis, regular security audits and vulnerability assessments, and secure storage of all sensitive account data.

While we take all reasonable steps to secure your data, no digital platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights or interests, tv99 will notify affected users as promptly as possible and take all necessary remediation steps in accordance with applicable law.

8. Data Retention

tv99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account data is generally retained for the duration of your account and for a minimum of five years thereafter to comply with anti-money laundering and financial record-keeping requirements.

When your data is no longer required, it will be securely deleted or anonymised so that it can no longer be associated with you. You may request early deletion of your account data by contacting our support team at [email protected], subject to any overriding legal retention obligations.

9. Your Privacy Rights

As a user of tv99, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting us at [email protected] with a clear written request:

• Right of Access — request a copy of the personal data we hold about you
• Right of Rectification — request correction of inaccurate or incomplete personal data
• Right of Erasure — request deletion of your personal data where it is no longer necessary or where you withdraw consent
• Right to Restrict Processing — request that we limit the processing of your data in certain circumstances
• Right to Object — object to processing based on legitimate interests, including profiling for direct marketing purposes

We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and we will notify you accordingly. There is no fee for exercising these rights, unless requests are manifestly unfounded or excessive.

10. Children's Privacy and Age Restriction

tv99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step during account registration, and we reserve the right to close any account found to be held by a minor without prior notice.

If you believe that a person under the age of 21 has provided us with personal information, please contact us immediately at [email protected]. We will investigate the matter and take appropriate steps to delete such information from our systems as quickly as possible.

11. Changes to This Privacy Policy

tv99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the effective date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of tv99 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes, please stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how tv99 handles your personal data, our dedicated support team is available to assist you. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.

Email: [email protected]

Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all enquiries within 2 business days.