Play Responsibly at tv99

Your safety and well-being come first. Gambling should always be entertainment — never a financial solution. Know your limits and enjoy the game.

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21+ Only — Age Restriction Applies

tv99 strictly prohibits gambling by persons under the age of 21. If you are under 21, please leave this site immediately. We actively verify player ages to protect minors.

Our Commitment to Responsible Gaming

At tv99, we believe that gaming should be an enjoyable pastime — not a source of stress, debt, or personal harm. As one of Bangladesh's most trusted online gaming platforms, we take our responsibility to our players seriously. That means providing transparent tools, clear information, and direct access to support for anyone who needs it.

Whether you are a casual player in Dhaka enjoying cricket betting on a BPL matchday, or a slots enthusiast from Chittagong spinning reels on a weekend, responsible gaming principles apply equally to everyone. tv99 actively encourages all players to set personal limits, take regular breaks, and never gamble with money they cannot afford to lose. Gambling is a form of entertainment — the house always has a built-in edge, and there is no guaranteed way to profit long-term.

Responsible Gaming Tools

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Deposit Limits

Set daily, weekly or monthly deposit caps to keep spending under control.

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Session Time Limits

Limit how long you play in a single session to prevent excessive gaming.

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Self-Exclusion

Request a temporary or permanent self-exclusion from your tv99 account at any time.

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Account Cooling-Off

Take a short break of 24 hours to 6 weeks without permanently closing your account.

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Reality Checks

Receive on-screen reminders of how long you've been playing and how much you've spent.

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Loss Limits

Cap the amount you can lose in a defined period to protect your bankroll.

How Our Safety Tools Work

tv99 has built practical safeguards directly into the platform. Accessing these tools is straightforward — contact our support team via email at any time and your request will be processed promptly. Below is a summary of the key player-protection tools currently available on tv99.

Deposit Limit Tool

Contact support to set a daily, weekly, or monthly cap on how much you can deposit into your tv99 account. Once a limit is lowered, it takes effect immediately. Increasing a limit requires a 24-hour cooling period so you have time to reconsider.

Time-Out Feature

A time-out pauses your account for a short period — from 24 hours up to six weeks. During a time-out you cannot log in, deposit, or place bets. Your account and balance are preserved and you can return once the period ends.

Self-Exclusion Programme

If you feel gambling is negatively affecting your life, you can request self-exclusion for a minimum period of six months or permanently. During self-exclusion your account is fully blocked. To re-activate after a voluntary exclusion period, you must contact support and a 24-hour review period applies.

Reality Check Notifications

Enable periodic pop-up reminders that display your session duration and net winnings or losses. These notifications help you stay aware of time spent and money wagered so you can make informed decisions about whether to continue playing.

Problem Gambling Self-Assessment

Gambling becomes a problem when it stops being fun and starts causing harm. Ask yourself the following questions honestly. If you answer 'yes' to two or more, we strongly recommend reaching out to our support team or taking a break:

  • Do you gamble more than you originally planned to?
  • Do you chase losses by continuing to gamble after losing money?
  • Have you borrowed money or sold possessions to fund gambling?
  • Does gambling interfere with your work, studies, or family responsibilities?
  • Do you feel anxious, irritable, or depressed when you are not gambling?
  • Have you tried to stop gambling but found it difficult or impossible?

There is no shame in seeking help. Acknowledging a problem early is a sign of strength, not weakness. Our support team is available around the clock to assist you confidentially and without judgment.

Frequently Asked Questions

The minimum age to register and play on tv99 is 21 years. Players who are under 21 are strictly prohibited from using the platform. We verify player age as part of our account verification process.
To set a deposit limit, contact the tv99 support team by email at [email protected]. Specify whether you want a daily, weekly, or monthly limit and the amount in BDT. Limits are applied quickly, and reductions take effect immediately.
Email our support team at [email protected] and request self-exclusion. You can choose a period of 6 months, 12 months, or permanent exclusion. Once active, your account will be blocked and you will not receive any promotional communications from tv99 during the exclusion period.
Yes. A time-out is a temporary pause on your account. You can request a time-out of 24 hours, 48 hours, one week, or up to six weeks. Your account balance is preserved and you can resume playing once the time-out period has ended.
If gambling is causing stress, financial difficulties, or affecting your relationships, please contact our support team immediately at [email protected]. We can set up self-exclusion or refer you to free counselling resources. Seeking help early is the most effective step you can take.

Ready to Play? Stay in Control.

Enjoy cricket betting, live casino, and slots on tv99 — always responsibly. Explore our games or check our FAQ for more help.

Explore tv99 Casino View FAQ

Need help or want to set up a responsible gaming tool? Contact our support team anytime:

[email protected]

Our team responds 24/7 and all requests are handled with full confidentiality.