tv99 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, playing cricket betting and slots, claiming bonuses, and staying safe on tv99.
Welcome to the tv99 FAQ — your go-to resource for clear, honest answers about Bangladesh's trusted online gaming platform. Whether you're just getting started, sorting out a deposit, chasing a bonus, or curious about how our games work, the sections below cover the questions real players ask most. Browse by topic or scroll through to find what you need.
Account & Registration
How do I create a tv99 account?
Creating a tv99 account takes under two minutes. Visit the tv99 Login page, click the registration option, fill in your mobile number, choose a strong password, and confirm your details. You must be 21 years or older and a resident of Bangladesh to register. Once submitted, a verification code is sent to your mobile number — enter it to activate your account immediately.
What documents do I need for KYC verification on tv99?
tv99 requires a valid national ID card (NID) or passport for identity verification. You may also need a recent utility bill or bank statement as proof of address. Upload clear, legible photos of both the front and back of your NID. Verification is typically completed within 24 hours. Completing KYC unlocks higher withdrawal limits and full access to all promotions.
I forgot my tv99 password — how do I reset it?
Use the 'Forgot Password' link on the tv99 Login page. Enter the mobile number linked to your account and you will receive a one-time password (OTP) via SMS. Use that OTP to set a new password. If your registered number is no longer active, contact tv99 support with your KYC documents to recover account access through manual verification.
Can I have more than one tv99 account?
No — tv99 strictly allows one account per person. Duplicate accounts violate the terms and may result in all related accounts being suspended and any winnings forfeited. If you accidentally created a second account, contact support right away to merge or close the duplicate. Using a single account protects your funds and keeps your bonus eligibility intact.
How do I close my tv99 account permanently?
To permanently close your tv99 account, contact the support team directly via live chat or email. Before closure, withdraw any remaining balance as funds cannot be accessed once the account is closed. Closure requests are processed within 72 hours. If your reason for closing is gambling-related distress, we encourage you to explore self-exclusion options under Responsible Gaming first.
Deposits & Withdrawals
How long does a bKash deposit take on tv99?
bKash deposits on tv99 are credited almost instantly — typically within 1 to 5 minutes of completing the payment on your bKash app. If your balance does not update after 10 minutes, take a screenshot of your bKash transaction confirmation and contact tv99 support with the transaction ID. Do not attempt a second deposit before resolving the first.
What is the minimum deposit amount on tv99?
The minimum deposit on tv99 is ৳200 for most payment methods including bKash, Nagad, and Rocket. Bank transfers may carry a higher minimum of ৳500 depending on the bank (Dutch-Bangla Bank, BRAC Bank, and Islami Bank are commonly supported). Always check the current deposit page for any method-specific minimums, as promotional periods can temporarily adjust thresholds.
What is the minimum withdrawal amount on tv99?
The minimum withdrawal on tv99 is ৳500 for Nagad and bKash, and ৳1,000 for bank transfers. Withdrawals are processed within 1-24 hours on business days; Nagad withdrawals in particular are often completed within minutes. Your account must be KYC-verified before any withdrawal is approved. Unverified accounts are restricted to smaller limits until verification is complete.
Are there any fees for depositing or withdrawing on tv99?
tv99 does not charge its own processing fees on standard deposits and withdrawals. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their standard transaction charges on their end. Always check your provider's fee schedule. Bonus-linked withdrawals must meet the stated wagering requirements before the full amount becomes withdrawable.
Why is my tv99 withdrawal pending for longer than expected?
Withdrawal delays on tv99 are most commonly caused by incomplete KYC verification, an active wagering requirement on a bonus, or a bank processing backlog during weekends or public holidays. Check your account notification panel for any pending verification step. If all conditions are met and the withdrawal has been pending for over 24 hours, contact support with your transaction reference number for a status update.
Games & Gameplay
What cricket betting markets are available on tv99?
tv99 covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, fall of first wicket, and over/under run totals. We cover major tournaments such as the BPL (Bangladesh Premier League), IPL, T20 World Cup, and ICC Test series. Live in-play betting is available on selected matches, letting you bet while Bangladesh Tigers games are in progress.
Can I play tv99 games on my mobile phone?
Yes — tv99 is fully optimized for mobile browsers on both Android and iOS. You do not need to download any app; the site runs smoothly directly in your phone's browser. All games, live casino tables, cricket betting markets, and account management features are accessible from your mobile. For the best experience, use a modern browser like Chrome or Safari on a stable internet connection.
Are the slots on tv99 fair? What is RTP?
All slot games on tv99 use certified Random Number Generators (RNGs) supplied by established providers such as Pragmatic Play, NetEnt, and Microgaming — meaning every spin outcome is independently random and cannot be predicted or manipulated. RTP (Return to Player) is a percentage indicating how much of total bets a game returns to players over time; most slots on tv99 carry an RTP between 94% and 97%.
How does live casino work on tv99?
tv99's live casino streams real dealers and real tables directly to your device via high-definition video. Games like Andar Bahar, Dragon Tiger, Teen Patti, Baccarat, and Roulette are hosted by professional dealers in real time. You place bets using on-screen controls and the result is determined by the actual physical game — not software. Evolution Gaming and Ezugi power our primary live casino tables.
What is the betting rules for BPL matches on tv99?
For BPL betting on tv99, all bets are settled based on the official match result declared by the tournament organiser. If a match is abandoned or rained out before completion, bets may be voided and stakes returned — this follows standard cricket betting rules. Minimum BPL bet size varies by market; check the betting slip for current minimums. In-play bets are locked during review periods (e.g., DRS reviews).
Bonuses & Promotions
What welcome bonus does tv99 offer new players?
tv99 offers new players a welcome bonus on their first deposit — the exact percentage and maximum amount are shown on the current promotions page at sign-up. The bonus is credited to your account automatically after your qualifying deposit clears. To withdraw bonus-derived winnings, you must meet the wagering requirements, which specify how many times the bonus amount must be played through before withdrawal is permitted.
What does wagering requirement mean on tv99?
A wagering requirement (also called rollover) is the number of times you must bet a bonus amount before converting it into real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in bets before withdrawing the bonus funds. tv99 displays the exact rollover for every promotion clearly on the terms page of that offer.
Do free spins expire on tv99?
Yes — free spins issued by tv99 come with an expiry window, typically 7 days from the date they are credited to your account. Unused free spins are forfeited after expiry. Any winnings generated from free spins are added as bonus funds and are subject to their own wagering requirements before they can be withdrawn. Check the specific promotion terms for the exact expiry and wagering rules on each offer.
Does tv99 have a VIP or loyalty program?
tv99 rewards regular players through a loyalty program that tracks your activity and unlocks progressively better perks as you level up — including higher withdrawal limits, priority support, exclusive reload bonuses, and personalised promotions around events like Eid, Pohela Boishakh, and BPL season. Details of the current VIP tiers are available in the promotions section of your account dashboard.
Safety & Responsible Gaming
Is tv99 safe to use in Bangladesh?
tv99 operates as a safe and reliable platform that uses industry-standard SSL encryption to protect all data transmissions between your device and our servers. Payment information, personal details, and account credentials are encrypted at all times. Our games use certified RNG technology ensuring fair outcomes. We take player security seriously and conduct regular security audits to keep your account and funds protected.
What is the minimum age to play on tv99?
The minimum age to register and play on tv99 is 21 years. This is strictly enforced during KYC verification — any account found to belong to a player under 21 will be permanently closed and any funds may be withheld pending review. We take our responsibility to prevent underage gambling seriously and ask all players to confirm their age honestly at registration.
Can I set deposit limits or take a break from gambling on tv99?
Yes — tv99 provides responsible gaming tools including daily, weekly, and monthly deposit limits that you can set directly from your account settings. You can also request a cooling-off period (a short break of 24 hours to 30 days) or a full self-exclusion if you feel your gambling is becoming a problem. These tools are in place to help you stay in control, and our support team can assist you in activating them.
What should I do if gambling is negatively affecting my life?
If gambling is causing distress, financial difficulty, or problems in your personal relationships, please act on it immediately. tv99 strongly encourages you to use our self-exclusion tool right away — contact support to activate it. You can also speak openly with a trusted friend or family member. Responsible gaming resources and support organisations can provide confidential guidance; you are not alone, and getting help is the right decision.
How do I contact tv99 customer support?
tv99 customer support is available 24/7. The fastest way to get help is via the live chat feature accessible directly from any page on the site. You can also reach us by email at [email protected] — include your registered mobile number and a clear description of your issue for the quickest response. Support agents are fluent in English and handle queries about accounts, payments, bonuses, and technical issues.
Still Have Questions?
Our support team is available around the clock to help you with anything not covered above. You can also explore our games, place your first cricket bet, or head straight to the casino.